Conversations That Count was born from a simple truth: the hardest parts of leadership, parenting, caring, and support work aren’t the tasks — they’re the conversations.
The consulting and podcast platform helping government and community organisations create clearer, kinder, more human‑centered services.
Conversations That Count supports leaders, teams, and organisations to communicate with clarity, lead with confidence, and design services that feel human. Through practical advisory work and meaningful stories, we help people deliver services that truly support the communities they serve.
Because Every Conversation Counts
Our Signature Frameworks
We teach three evidence‑informed, deeply human frameworks:
CLEAR Leadership
CARE Capacity
SEE → SHAPE → STEADY
Each one gives people a shared language and predictable steps.
A four‑step framework that helps carers and support providers build capacity without burning out. Practical, gentle, and sustainable.
-
Description text goes here
-
Description text goes here
-
Description text goes here
-
Item description
A five‑step model for leading with clarity, empathy, and accountability. Perfect for leaders, supervisors, and coordinators.
SEE → Pause. Notice. Understand. Observe the situation, seek perspective, get to the heart.
SHAPE → Shift & Guide. Explore options, co-create solutions, influence the path.
STEADY → Respond Calmly. Manage reactions, stay grounded, provide reassurance.
What Conversation would Count for you
Conversations That Count™ A podcast about the moments, decisions, and conversations that shape how we lead, support, and care for the people who matter
CARE Capacity Workshops
Behaviour Support Without Burnout
Micro‑Steps for Independence
Emotional Regulation for Families & Support Workers
Frances is an executive leader, advisor, and storyteller who has spent more than a decade shaping how government and community services show up for people — especially those navigating complexity, disability, and moments of vulnerability. Known for her clarity, warmth, and ability to cut through noise, she brings a rare blend of operational expertise, human insight, and practical reform experience.
Across senior roles in the National Disability Insurance Agency and frontline community work, Frances has led high‑performing teams, driven major service delivery improvements, and championed more inclusive, human‑centred systems. Her work spans complex support needs, workforce capability, stakeholder engagement, and large‑scale operational change.
As the founder of Conversations That Create Change, Frances helps organisations lift the quality of their conversations — internally, with communities, and across government. She advises on leadership, service design, HR practice, and the everyday interactions that build trust, clarity, and confidence.
Her speaking style is grounded, generous, and unmistakably real. She brings stories from the frontline, insights from executive leadership, and a deep belief that better conversations create better outcomes — and, ultimately, better systems.
Signature topics include:
• Human‑centered government and service delivery
• Leading teams through complexity and change
• Disability, inclusion, and accessible practice
• Building capability in frontline and operational workforces
• Conversations that build trust, clarity, and confidence
• Designing services that work for people, not systems
Frances is a sought‑after speaker for government, community organisations, and leaders who want to create cultures where people feel seen, supported, and understood.
Resources
